Refund Policy

Our Commitment to Quality

At USA SMM Panel, we stand behind every service we deliver. We're committed to providing the highest quality USA-based social media engagement, and we back that commitment with a fair and transparent refund policy.

1. 30-Day Retention Guarantee

All follower and subscriber services come with a 30-day retention guarantee:

• If followers drop within 30 days of delivery, we will refill them at no extra charge
• Refill requests must be submitted within 35 days of the original order
• Refills are processed within 24-48 hours of your request
• This guarantee applies to all follower packages from any platform

2. Eligible Refund Scenarios

You are eligible for a full or partial refund in these situations:

• Non-Delivery: Order not started within 72 hours of placement
• Partial Delivery: You receive less than 80% of the ordered quantity
• Wrong Service: You received a service different from what you ordered
• Non-USA Engagement: Services delivered from non-USA sources (we verify location)
• Duplicate Orders: You were accidentally charged twice for the same order

3. Non-Refundable Situations

Refunds cannot be issued in the following cases:

• Order has already been completed and delivered successfully
• Your social media account was set to private during service delivery
• You changed your username or deleted your account after placing the order
• Third-party platform changes or algorithm updates affecting engagement
• Your account was banned or restricted by the social media platform
• You violated the platform's terms of service
• Order cancellation request made after service has started

4. How to Request a Refund

To request a refund:

1. Log in to your account and go to your order history
2. Click on the specific order and select "Request Refund"
3. Provide a detailed reason for your refund request
4. Our team will review your request within 24-48 hours
5. You'll receive an email with the decision and next steps

Alternatively, you can contact our support team directly at [email protected] with your order number and refund reason.

5. Refund Processing Time

• Refunds are reviewed and approved within 24-48 hours
• Approved refunds are processed within 3-5 business days
• Funds are returned to your original payment method (credit card refunds may take 5-10 business days to appear)
• Account balance refunds are instant and can be used for future orders

6. Partial Refunds

In cases of partial delivery, you will receive a proportional refund:

• If you receive 50% of your order, you'll get a 50% refund
• Partial refunds are calculated based on the actual delivered quantity
• We always round in your favor for partial refund calculations

7. Order Cancellation

You can cancel orders under these conditions:

• Before Processing: Full refund if the order hasn't started (usually within 1 hour of placement)
• During Processing: Partial refund for the undelivered portion
• After Completion: Cancellations not accepted after full delivery

8. Quality Guarantee

We guarantee that all engagement comes from authentic USA-based accounts. If you can prove that engagement came from non-USA sources, we will provide a full refund and a 20% bonus credit to your account as an apology.

9. API and Reseller Refunds

Resellers using our API follow the same refund policy. Refunds are credited back to your reseller account balance and can be used for future orders. API order refunds are processed automatically when applicable.

10. Dispute Resolution

If you're not satisfied with a refund decision, you can escalate to our senior support team. We'll review your case thoroughly and provide a final decision within 5 business days. Our goal is always to reach a fair resolution.

Contact Us

For refund requests or questions about this policy: